Refund policy

REFUND & RETURN POLICY

Last Updated: September 26, 2026

At NESTORA UAE, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which customers may request a return, replacement, or refund.

1. RETURN ELIGIBILITY

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 days of delivery.

To be eligible for a return or replacement:

• The product should be unused and in its original condition, except where inspection is reasonably necessary.
• Original packaging, accessories, manuals, and included items should be retained.
• Proof of purchase or order details must be provided.
• Photos or videos of the product and packaging may be requested to verify damage, defects, or incorrect items.

Please do not return a product without first contacting our customer support team and receiving return instructions.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible at nestorauae@gmail.com.

After reviewing the issue, we may offer an appropriate solution such as a replacement, return, or refund, depending on the circumstances and product availability.

3. CHANGE-OF-MIND RETURNS

Change-of-mind returns may only be accepted where approved by our customer support team and where permitted under applicable law.

Products must remain unused, undamaged, and in their original packaging. Any applicable return shipping charges will be communicated before the return is approved.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by applicable law, including:

• Used or damaged products where the damage occurred after delivery
• Products missing original components or accessories
• Items returned outside the applicable return period
• Personal-use or hygiene-sensitive products once opened or used, where applicable
• Items specifically identified as non-returnable before purchase

This does not limit any rights that cannot legally be excluded.

5. RETURN PROCESS

To request a return, email nestorauae@gmail.com with:

• Your name
• Order number
• Phone number
• Reason for the return
• Clear photos or video showing the issue, where relevant

Our team will review your request and provide further instructions if the return is approved.

6. REFUNDS

Once an approved returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using an appropriate available method. Processing times may vary depending on the payment provider or financial institution.

Original shipping or delivery charges may be non-refundable where permitted by applicable law, unless the return results from an incorrect, defective, or damaged product for which NESTORA UAE is responsible.

7. ORDER CANCELLATION

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order enters processing or dispatch. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

8. REFUND DELAYS

If we have confirmed that a refund has been issued but you have not received it, please first check with your bank, card issuer, or payment provider, as processing times may vary.

If the issue continues, contact us at nestorauae@gmail.com.

9. CONTACT US

For return, replacement, cancellation, or refund questions, contact:

NESTORA UAE
Email: nestorauae@gmail.com
Website: nestora0.store