Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 26, 2026

Thank you for shopping with NESTORA UAE. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. ORDER PROCESSING

After an order is placed, we begin processing and preparing it for shipment.

Orders are subject to product availability, successful order verification, and accurate delivery information.

If there is an issue with your order or delivery details, our team may contact you using the phone number or email address provided at checkout.

2. DELIVERY AREA

NESTORA UAE primarily serves customers within the United Arab Emirates (UAE).

Delivery availability may vary depending on the customer's location and the courier or fulfillment service available for that area.

3. ESTIMATED DELIVERY TIME

Orders are generally expected to arrive within approximately 2–7 business days after successful order confirmation.

Delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to weekends, public holidays, courier delays, weather conditions, high order volumes, remote locations, or other circumstances outside our reasonable control.

4. SHIPPING & DELIVERY CHARGES

Any applicable shipping or delivery charges will be displayed during checkout before the customer completes the order.

Promotional free-delivery offers may be available from time to time and may be subject to specific conditions.

5. ORDER CONFIRMATION

Customers are responsible for providing complete and accurate information when placing an order, including:

• Full name
• Correct mobile number
• Complete delivery address
• Emirate/city
• Building, apartment, villa, or other relevant location details

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

6. ORDER TRACKING & DELIVERY UPDATES

Where tracking or delivery updates are available, they may be provided through the contact information submitted with the order.

Tracking availability depends on the courier and fulfillment service used for the order.

7. CASH ON DELIVERY

Where Cash on Delivery (COD) is available at checkout, customers must ensure that they are available to receive the parcel and complete payment at the time of delivery.

Availability of COD may depend on the delivery location, product, order value, or courier service.

8. FAILED DELIVERY

Delivery may be unsuccessful if:

• The delivery address is incorrect or incomplete
• The customer cannot be contacted
• Nobody is available to receive the order
• The customer refuses the parcel without an approved reason
• The courier cannot access the delivery location

If a parcel is returned after an unsuccessful delivery attempt, additional delivery charges may apply to a re-delivery where permitted.

9. DAMAGED OR INCORRECT ORDERS

Please inspect your order after receiving it.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and within the applicable return period.

Please provide your order details along with clear photos or videos where relevant so that we can review the issue.

10. DELAYED ORDERS

Occasional delivery delays can occur due to circumstances outside our reasonable control.

If your order appears significantly delayed, please contact our customer support team with your order details so we can assist you.

11. MULTIPLE SHIPMENTS

In some cases, products within the same order may be fulfilled separately and may arrive in more than one shipment.

Where applicable, customers will not be charged additional shipping fees solely because an order is divided into multiple shipments unless clearly communicated beforehand.

12. ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible.

We will try to process cancellation requests before the order has been prepared or dispatched. Once an order has been dispatched, cancellation may no longer be possible and our Refund & Return Policy may apply.

13. CONTACT US

For questions regarding shipping, delivery, or your order, please contact:

NESTORA UAE
Email: nestorauae@gmail.com
Website: nestora0.store